Privacy Policy

Introduction

Manch ("we," "our," or "us"), a brand of AECORD One Private Limited, operates the Manch mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our karaoke event platform.

By using Manch, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Provide

When you register and use Manch, we collect:

• Account Information: Email address, phone number, password (encrypted), display name
• Profile Information: Profile picture, bio, preferences (favorite genres, languages, artists)
• Payment Information: Transaction history for coin purchases and withdrawals (payment details are processed securely by our payment provider)
• Content You Create: Karaoke performance recordings (audio/video), photos, comments, song requests
• Communications: Messages you send through the App, customer support inquiries

Information Collected Automatically

When you use Manch, we automatically collect:

• Usage Data: Songs you sing, events you join or host, interactions (likes, follows), queue activity, listening history
• Device Information: Device type, operating system, unique device identifiers, mobile network information
• Location Data: Approximate location (city/region) for event discovery and recommendations (only when you grant permission)
• Performance Data: App crashes, performance metrics, error logs
• Session Data: Login times, feature usage patterns, session duration

Information from Third Parties

• Authentication Services: If you sign in using third-party services (e.g., Google, Apple), we receive basic profile information
• Payment Processors: Transaction confirmation and payment status from Razorpay

How We Use Your Information

Provide and Improve Services

• Create and manage your account
• Enable karaoke performances and event hosting
• Process coin purchases and withdrawals
• Store and deliver your performance recordings
• Provide personalized song recommendations
• Connect singers with karaoke events

Communication

• Send event notifications and queue updates
• Provide customer support
• Send important service announcements
• Notify you of new features (with your consent)

Analytics and Improvement

• Analyze usage patterns to improve the App
• Develop new features based on user behavior
• Monitor and enhance app performance
• Prevent fraud and ensure security

Legal Compliance

• Comply with legal obligations
• Enforce our Terms of Service
• Protect rights and safety of users

How We Share Your Information

Public Information

The following information is publicly visible to other Manch users:

• Display name and profile picture
• Performance recordings you choose to share
• Public events you create or join
• User interactions (likes, follows) based on your privacy settings

Service Providers

We share information with trusted third-party service providers who assist us:

• Cloud Storage: Cloudflare R2 (for storing performance videos and photos)
• Streaming Services: LiveKit (for live karaoke performances)
• Payment Processing: Razorpay (for coin purchases and withdrawals)
• Analytics: Expo Analytics (for app performance monitoring)
• Database Hosting: Railway (secure database infrastructure)
• AI Services: Anthropic Claude API (for content moderation and recommendations - no personal data stored)

These providers are contractually obligated to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to:

• Protect our legal rights
• Prevent fraud or security threats
• Comply with legal processes

Business Transfers

If Manch is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

Data Storage & Security

Security Measures

We implement industry-standard security measures to protect your information:

• Encryption in transit (HTTPS/TLS)
• Encrypted password storage (bcrypt hashing)
• Secure cloud infrastructure
• Regular security audits
• Access controls and authentication

Data Retention

• Account Data: Retained while your account is active and for 90 days after deletion
• Performance Recordings: Retained until you delete them or close your account
• Transaction Records: Retained for 7 years for tax and legal compliance
• Analytics Data: Anonymized and retained for up to 2 years

Data Location

Your data is primarily stored on servers in the United States. By using Manch, you consent to the transfer and processing of your information in the U.S.

Your Rights & Choices

Access and Correction

You can access and update your personal information through:

• Profile settings in the App
• Contacting us at support@manch.spot

Account Deletion

You may delete your account at any time through App settings. Upon deletion:

• Your account information will be permanently deleted within 90 days
• Public content (performances, comments) may be retained if part of other users' history
• Transaction records retained for legal compliance

Marketing Communications

You can opt out of promotional emails by:

• Using the unsubscribe link in emails
• Adjusting notification settings in the App

Data Portability

You can request a copy of your data in a portable format by contacting support@manch.spot.

Location Data

You can disable location access through your device settings. This may limit event discovery features.

Do Not Sell My Personal Information

We do not sell your personal information to third parties.

Children's Privacy

Manch is intended for users aged 13 and older. We do not knowingly collect information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately.

Parents who believe we have collected information from a child under 13 should contact us at support@manch.spot.

International Users

If you are accessing Manch from outside the United States, please note that your information may be transferred to, stored, and processed in the United States where our servers are located.

GDPR Rights (European Users)

If you are in the European Economic Area, you have additional rights under GDPR:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, contact us at support@manch.spot.

CCPA Rights (California Users)

California residents have the right to:

• Know what personal information is collected
• Know whether personal information is sold or disclosed
• Opt out of the sale of personal information (we don't sell data)
• Request deletion of personal information
• Not be discriminated against for exercising these rights

Cookies & Tracking Technologies

Manch uses the following technologies:

• Essential Cookies: Required for authentication and core functionality
• Analytics: Expo Analytics and internal analytics to understand app usage
• Preferences: Remember your settings and preferences

You can control cookies through your device settings, but disabling them may affect app functionality.

Third-Party Links

The App may contain links to third-party websites or services (e.g., social media, song lyrics sources). We are not responsible for the privacy practices of these third parties. Please review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted in the App with an updated "Last Updated" date. Significant changes will be communicated via:

• In-app notification
• Email notification
• Prominent notice on our website

Continued use of the App after changes constitutes acceptance of the updated policy.

Consent

By using Manch, you consent to this Privacy Policy and agree to its terms.